Shipping policy

United Kingdom
Orders over £39 - Royal Mail Tracked (2 Business Days) - FREE
Orders under £39 - Royal Mail Tracked (2 Business Days - £3.45

Orders over £39 - Royal Mail Tracked (Next Business Day) - £1.45
Orders under £39 - Royal Mail Tracked (Next Business Day)  - £4.99

Europe
Express Shipping between £6.99 - £29.99 depending on order size.

USA
Express Shipping between £6.99 - £29.99 depending on order size.

Please note, that our shipping times are based on transit time and do not factor in the time it takes us to process and pack your order ready for dispatch.

Orders before 2pm are usually dispatched the same day. During busy periods, it may take up to 1 working day to dispatch your order. 

We ask all customers to please provide as much information as possible when checking out. Adding a phone number and an email address is also advisable so that drivers can contact you in case they are having trouble. Please note, if you did not receive your delivery due to not being at the delivery address, or you have entered a wrong address, we will refund the amount of the products when they arrive back at our PO Box. We cannot take responsibility for deliveries that are missing due to not being at the address or an incorrect address. We do not cover any import taxes if applicable. Please note, that we do not offer refunds on delivery costs.

In rare circumstances, packages may be lost by our courier. If this applies, we issue refunds after confirmation from our courier or 20 business days. If you have not received your item after 20 business days, please contact us. In no circumstances do we refund or reissue products until the 20 business day (from receipt of the order) has been met. We are unable to refund delivery costs due to delays on behalf of the courier service.

Please don't hesitate to contact our support team at woof@nestpets.com for help with your order.

*All shipping times exclude clearance/customs delays when shipping outside of the UK (if any).